Expertise Consulting Leistungen

IT is not as complicated
as you might think.

IT is Certitude.

Our expertise

In a highly connected and information-dependent business environment, the risk of damage due to loss of confidentiality, availability or integrity of information is increasing. Events such as the loss of critical resources and cyber-attacks can jeopardize business continuity. Certitude supports you in managing and protecting you from these risks. Moreover, this allows you to take full advantage of new business opportunities. The key elements:

Protecting sensitive information

Information is, regardless of the business model, a vital operational building block for any business. Nowadays the success of any company is directly connected to how they use information as a resource. The significance of information and its closely related information and communication technology is, without doubt, only set to rise in the future.

The rapidly accelerating spread of information and communication technology is forcing companies to develop new ways of understanding how to deal with ever larger, more sensitive and more complex volumes of information. It’s essential, therefore, to recognise and understand the associated opportunities to be capitalised on, as well as the risks to be controlled and limited. Indeed, legislative bodies have also recognised the critical importance of information and its handling, reacting in recent years with increasing numbers of new regulations. One thing is clear, we are only at the beginning of this development, with far-reaching changes on their way in terms of legal requirements for information management.

Inevitably, therefore, managing information security is not only about gaining competitive advantage, it is increasingly becoming the bedrock for business activities. For a company, the introduction of an Information Security Management System (ISMS) is a strategic decision.

The ISMS ensures the confidentiality, integrity and accessibility of information by using risk management procedures, making sure risks are controlled. Efficiently setting up or expanding an ISMS demands operational expertise and experience in IT infrastructure and risk management. Put yourself in the safe, expert hands of Certitude’s consultants.

Identifying and controlling cyber-risk

Cyber-attacks now cost companies billions of euros. Cyber-risks pose a very real threat to many companies and advances in digital technology in many fields serve to heighten these risks ever more. Cyber-attacks range from the installing of spyware via a phishing email sent to an employee, through to attempts to sabotage the entire IT infrastructure of a company (e.g. DDoS-attacks). Cyber-attacks can mean weeks of standstill in business operations, leading to enormous financial damage and far-reaching effects on customer relations and company reputation.

Cyber-security is, on many levels, a central issue and challenge for companies and organisations. The sheer, ever increasing quantity of digital information demands that companies ensure safe handling of sensitive user data, along with their own internal processes. An efficient, effective system of technical and organisational security measures is the key to defending against cyber-attacks.

Companies have to develop tactics for uncovering and defending against potential cyber-attacks. Moreover, they have to know exactly what to do if an attack becomes reality. Vital elements here are having in place a powerful system of risk identification/assessment with a tried and tested cyber incident response plan for emergency cases, as well as a clear understanding among all staff members as to why Cyber-security is important and what role each individual plays.

Certitude supports you in developing a strategy which takes your cyber-risks, weak spots and any specific Cyber-securityneeds into consideration. With our integrated approach and a tailor-made set of measures, we help you manage your cyber-risk in the right way for you.

Ensuring business continuity

Minor disruptions are commonplace for all companies – brief power failures, staff shortages, malfunctioning applications/devices. For these types of small disruptions, causing minimal damage, there are normally simple solutions in place that make up a part of everyday business life.

But how well would your company cope with more serious and longer lasting disruptions to operations? Are you aware of the vulnerabilities of the company and what effect certain scenarios would have? Is this information clearly communicated through your strategic and operational management?

Any company can, sooner or later, face an emergency or crisis of some kind. Risk-conscious companies therefore take preventative steps in the form of Business Continuity Management (BCM) before such an incident occurs. BCM aims to maintain critical business processes at all times or, when processes are more seriously affected, to return these to normal operation as quickly as possible.

BCM consists of developing strategies, contingency plans and measures to protect and/or make alternative operations possible for activities or processes whose interruption would mean serious damage or losses the company may otherwise not recover from. To this end, risks that pose a threat and their potential effects are analysed and minimised. The BCM risk management process maintains critical business processes and prevents reputation damage and compliance or financial losses. Certitude gives you hands-on support in setting up and further developing your BCM.

Assessing and managing outsourcing risks

There can be many reasons to outsource IT infrastructure to an external service provider, from the reduction of IT costs and professional management by highly specialised service providers, to access to the most innovative technologies and the ability to concentrate fully on the core business. From an economic point of view, outsourcing the IT infrastructure can represent a significant competitive advantage. But do you also know the risks this can entail for your company and, more importantly, can you assess and manage these risks appropriately?

In addition to classic outsourcing risks such as service failure, risk to reputation, strategic risk or the risk of dependence on the service provider, risks associated with information security must also be analysed and assessed when sensitive or critical elements of the IT infrastructure are outsourced. The results of this analysis must be considered when drawing up the contract with the service provider. In addition, the necessary processes and controls must be implemented to adequately manage risks within the company. This is the only way to ensure that the outsourcing is managed in line with the business strategies, while accounting for the company's risk assessment.

The management of information security in the context of outsourcing preserves the confidentiality, integrity and availibility of information by applying risk management processes to control risks. The efficient development and expansion of your outsourcing management requires know-how and operational experience of IT infrastructure and risk management. Our experts is here for you - let Certitude support you.

Meeting regulatory/legal requirements in line with business strategy

With the increasing importance of both information and communication technologies as well as data and information in general, legislators and regulatory authorities are increasingly turning their attention towards them. A distinction is made here between generally applicable requirements for the protection of third-party data and the more extensive regulations for critical infrastructures and specific industry sectors.

The ever-increasing number and complexity of new laws and regulations coming out, in combination with ever shorter implementation periods, presents companies with growing challenges. Important to note is that the resulting requirements can have far-reaching consequences for business processes and thus influence competitiveness.

A lack of resources can make it very difficult to keep track of new regulatory requirements for ICT infrastructures and/or analyse their impact. This analysis, however, is crucial as a basis for sustainable, strategic planning of a company's processes and organisational structure.

Appropriate regulatory management ensures that all external requirements are met and, furthermore, best aligned with your company's strategy and business processes. Efficient regulatory management represents a significant competitive advantage - with Certitude this is guaranteed.

Managing IT services efficiently and securely

Nowadays, information is an essential building block for almost every business activity. Hardly any company can escape the fact that information and communication technologies (ICT) are an integral part of its value creation and thus directly influence the success of the company. Efficient  IT service management, in line with information security, is therefore a decisive competitive factor for companies.

IT service managementis simply a must when it comes to what matters to the end customer. The objectives ofIT service management are efficiency, security, quality and cost-effectiveness. In line with ITIL Best Practice, the focus is on the processes of incident management, event management, problem management, change management, service asset & configuration management and service level management. By keeping an eye on the bigger picture at all times, the best possible level of IT organisation is achieved on the one hand, while the required level of information security is guaranteed on the other.

Modern IT service management supports business processes and manages ICT risks. With our expertise, we work with you to increase the profitability of your IT processes and manage these risks. Take full advantage of Certitude’s experience in IT service and risk management.